1. Introduction
At neverthought, we respect the privacy of individuals who interact with our business. Where you choose to provide us with personal information, we recognize that you trust us to handle that information responsibly and in full compliance with applicable data protection laws, including the Digital Personal Data Protection (DPDP) Act, 2023 (India), the Indian Information Technology Act, 2000, and standard international frameworks (e.g., GDPR).
This Privacy Policy describes how we collect, use, protect, and disclose personal data gathered during your interaction with our Website, portals, client inquiry forms, social media channels, and B2B engagement processes.
2. Information We Collect
We collect personal information about you in the following ways:
A. Information You Directly Provide to Us
- Business Contact Information: Your name, email address, corporate telephone number, professional title, company name, and geographic location when you submit a project inquiry, subscribe to our strategic newsletters, or request agency materials.
- Client Project Briefs: Any strategic information, goals, brand details, or business data you voluntarily share when requesting a project proposal or consultation.
- Recruitment Information: Your CV, professional resume, portfolio, employment history, and contact details if you apply for a career or freelance position with neverthought.
B. Information Collected Automatically
- Technical Log Files: When you visit the Website, we automatically record anonymous data including your Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamps. This is anonymous, aggregate data used for technical optimization and site administration.
- Cookies: We utilize "session cookies" to recognize your device during a single visit and enhance site functionality. These are stored in temporary memory and are deleted once your browser is closed. You can disable cookies through your browser settings, though certain areas of the Website may experience reduced functionality.
C. Social Media & B2B Portals
- When you engage with us via social platforms (such as LinkedIn, Behance, or Facebook), we process details from your public profile to respond to queries and manage business relationships.
3. How We Use Your Information (Legal Basis for Processing)
We will process your personal data under the following legitimate legal bases:
| How We Use Your Personal Data | Legal Basis for Processing |
|---|---|
| Responding to Inquiries: Processing your contact details to answer project briefs, strategic queries, or pricing requests. | Consent – Collected only when you choose to submit our forms. You can withdraw consent at any time. |
| B2B Relationship Management: Communicating with you as a current or prospective client, partner, or strategic collaborator. | Legitimate Interests – Necessary for business administration and execution of professional consultancy services. |
| Marketing and Insights: Sending you our strategic newsletters, industry updates, case studies, or event invitations. | Legitimate Interests – Providing valuable business content. An opt-out or "unsubscribe" link is provided in every email. |
| Evaluating Job Applications: Processing resume and portfolio submissions to evaluate candidates for employment. | Legitimate Interests – To assess qualifications for open positions. |
| Website Performance: Using log files and cookies to analyze traffic, manage server load, and optimize site layout. | Consent – Managed via cookie preferences. |
4. Sharing & Disclosure of Information
neverthought is committed to safeguarding your information. We strictly adhere to a policy of not selling or renting your personal data to any third-party marketing organizations. We only disclose personal information under the following limited circumstances:
- Service Providers and Partners: We may share personal data with vetted IT providers, CRM hosts, or analytics platforms that help operate our business, under strict confidentiality terms.
- Corporate Transactions: In the event that neverthought undergoes a business merger, acquisition, or sale of assets, our databases (containing contact histories) may be transferred as part of the transaction, subject to the recipient maintaining this Privacy Policy.
- Legal Obligations: We may disclose your data if required by law, subpoena, or government authority to comply with legal compliance frameworks or protect the safety and property of our agency, clients, or visitors.
5. International Data Transfers
To support global brand operations, we may store or process your personal data in cloud environments located in countries outside your country of residence (including the US, EU, or India). Where such transfers occur, we implement standard contractual clauses and rigorous security protocols to ensure your data receives an equivalent, adequate level of protection.
6. Data Security & Integrity
We implement appropriate technical, physical, and procedural security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. Access to your personal information is restricted strictly to those employees, contractors, and officers of neverthought who require it to fulfill their professional duties.
However, because the internet is not an inherently secure environment, we cannot guarantee absolute security. In the event of a verified data breach, we will notify affected individuals and regulatory authorities in compliance with applicable laws (including DPDP Act 2023 guidelines).
7. Data Retention & Your Rights
We only retain personal information for as long as necessary to fulfill the business purposes outlined in this Privacy Policy, or as legally required.
You are entitled to exercise the following rights regarding your personal data:
- Right to Access & Copy: Request a copy of the personal data we hold about you and details on how it is processed.
- Right to Correction: Request immediate correction of any inaccurate or incomplete personal information.
- Right to Erasure (Deletion): Request the removal of your personal data from our marketing and business databases, which we will comply with as soon as practically feasible.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact our team at neverthoughtstudio@gmail.com. For security, we may require proof of identity before processing your request.
8. Children's Privacy
Our Website is designed for professional commercial and business audience engagement. We do not knowingly collect personal information from individuals under the age of 16. If we discover that a child under 16 has submitted personal information through our contact forms, we will coordinate with their parent or guardian to delete the data immediately.
9. Grievance Redressal / Data Fiduciary Contact
In compliance with Section 9 of the Digital Personal Data Protection (DPDP) Act, 2023, you may contact our designated Grievance Officer regarding any data concerns, corrections, or erasure requests:
- Attn: Privacy Grievance Officer
- Agency: neverthought
- Email: neverthoughtstudio@gmail.com
- Address: DLF New Town Heights, DLF Garden City, Sector 91, Gurgaon, Haryana 122001
You also have the right to lodge a complaint with your local supervisory data protection authority if you remain unsatisfied with our resolution.
10. Changes to this Document
We review these Terms and Conditions and our Privacy Policy regularly to ensure they remain compliant with evolving data laws and business practices. The updated document, marked with the revision date, will be posted on this page. We encourage you to review this page periodically to stay informed.